One recent thing we are struggling with is the idea of setting changes up on an "automatic" schedule. For example, setting a cron job on a production server to apply OS patches and reboot the server. While this may prevent the technologist from being up at 2am during the maintenance window, it does not get around needing to submit a normal change request.
There was a miss perception that setting up "automatic" jobs somehow got around the need to submit a change request. It's something we have to remind people of fairly frequently.
Our current software is custom built and does not yet support recurring change requests. Hopefully we can get the time to code that in so we can help make the daily work lives of our technologists better!
No comments:
Post a Comment