Monday, July 15, 2013

Change Managers Favorite Word - Really?

Really?

It's becoming clear that our virtual change management board with part-time members is not 100% effective. I suppose effectiveness should be quantified and measured with metrics, however, it's becoming clear that the change initiators are not doing what they claim in their change requests.

Thus the question of "Really?" Really did you communicate to your peers who are going to be affected by this change. Really did you test this change.

As I ponder ways to say, "Really?" in a professional manner, I can't help but think that in the end we will start asking for more actual backing documentation to ensure that things get done like they are written on the change requests.

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